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We look forward to you joining us at the spa for a relaxing mini-getaway and wonderful recharge. Below are some common topics and policies regarding appointment and cancellation topics. We’d appreciate you familiarizing yourself with the information ahead of your appointment.
Please note, it is recommended you make your appointments at least two to four weeks in advance, when possible. Many of our technicians are booked that far in advance. However, we encourage you to check in with us when you feel spontaneous, we may have something available for you. For appointments, call 713.622.7722 or visit our website to schedule your visit online.
Credit Card information is required in order to reserve/schedule any services. On the day of your service, you may change which credit card you utilize for the final payment. If you cancel inside of 24 hours of your appointment, our policy is to charge 50% of the service(s) booked. If you fail to show for your appointment and do not call to inform us of the change, our policy is to charge 100% of the service(s).
As a courtesy and when you provide the appropriate communication options, we give you a reminder call, text message and/or email to confirm your appointment. If we do not speak directly to you, no worries, we will leave you a voicemail, if possible. As a courtesy to other guests and technicians, appointments must be cancelled 24 hours in advance, otherwise 50% of the service(s) booked will be charged. If you fail to show for your appointment without cancelling, 100% of the service booked will be charged.
Contraindications are conditions that make a particular service potentially inadvisable. In all instances, we encourage transparent communication with your spa technician to ensure you have the most enjoyable experience. Examples of contraindications include: fever, pregnancy, varicose veins or sunburn. Please click here to learn more.
Arriving late will simply limit the time for your treatment. Your treatment will end at the scheduled time so that the next visitor will not be delayed. You will be responsible for the full value of your scheduled treatment.
We understand that occasionally situations may arise preventing you from keeping your scheduled appointment. Please know last minute cancellations and no-shows (no matter the circumstance) prevent other visitors from access to an appointment. Thank you for understanding.
In the event your technician should become ill the day of your appointment, we will make every effort to provide your service by moving your appointment to another technician. If we are not successful, we will provide you with a gift certificate for 50% off the service you originally had booked. If you choose not to use the alternate technician provided, no gift certificate will be issued.
We sincerely appreciate your business and we know that our clients are our business. If you have concerns regarding your experience with us, please call the spa at 904.862.1159. Our goal is to make your experience with us the very best and one to remember!